FAQs

Thatpurpledot (TPD) is a fashion group offering thoughtfully designed clothing and fashion products through its brands and collections. Our offerings include made-to-order, custom pieces, bulk garment production and other specialised fashion products.

TPD Group operates different brands and product lines, including:
Nrigo by TPD: African-fabric fashion and made-to-order pieces.
TPD Chic: Elegant, premium womenswear.
TPD Atelier: Custom-made garments tailored to individual specifications.
Tailored by TPD: Tailoring and bulk-production services.
Product availability and ordering options vary by brand.

For order enquiries, sizing assistance, delivery updates, or other questions, contact us through: Email: hello.thatpurpledotcouture@gmail.com You may also use the contact options provided on our website.

You can access the following policies through the footer of our website:
Terms of Sale
Privacy Policy
Return Policy
Refund Policy
Delivery Policy

We recommend reviewing the relevant policies before completing your order.

Refunds are available only in the following circumstances: TPD is unable to fulfil your order within the stated delivery timeframe.

The specified fabric becomes unavailable, and you decline an alternative product.

Processing times may depend on the payment method and financial institution involved. Where a refund is approved, we will communicate the applicable process and expected timeline.

Browse our website, select your preferred product, choose the available size or specifications, and complete checkout. For custom orders or products requiring additional information, follow the instructions on the relevant product page or contact our team.

Please contact us as soon as possible if you need to change or cancel an order. Changes may not be possible once production or dispatch has commenced. Additional charges or changes to the delivery timeline may apply where an amendment is approved.

We make every effort to represent our products accurately. However, slight differences in colour appearance, fabric texture, or finishing may occur because of screen settings, fabric characteristics, and production processes.

Please consult the size chart provided for the relevant brand or product before ordering. For custom-made garments, submit accurate measurements in accordance with our measurement instructions. If you are unsure about your size, contact our team before completing your purchase.

Customers are responsible for the accuracy of measurements they submit. If a garment is produced according to the measurements and specifications provided by the customer, any subsequent request to alter those specifications may attract additional production and delivery charges. If you believe your item does not match the agreed specifications, please notify us within 24 hours of receiving it.

Items purchased in good condition cannot be returned. If you believe an item does not meet the specifications agreed upon when ordering, you must notify TPD within 24 hours of receipt.

The item must be sent back to the factory within 3 days, subject to the applicable Return Policy.

The factory will inspect the item to determine whether it meets the agreed specifications.

If the item matches the agreed specifications: Any requested alteration to different specifications will be at the customer’s cost, including applicable shipping charges.

If the issue is caused by a TPD factory error: TPD will bear the applicable cost of correcting the issue. All assessments are subject to the applicable Return Policy.

Our standard processing timelines are:

TPD Chic
3–7 working days
Nrigo by TPD
 7–14 working days

Other brands, custom orders, and special collections may have different timelines. Please check the relevant product page or contact us for confirmation. These are processing timelines, not the total time from order placement to delivery at your address.

International delivery availability depends on the product and destination. Available delivery options and applicable charges will be communicated during checkout or before your order is confirmed.

International customers should also consider any applicable customs duties, import taxes, or local charges.

Where tracking is available, the relevant details will be provided once your order has been dispatched. If you need an update, please contact our customer service team with your order reference.